Shop Policies

Processing

In-stock items will be processed within 3-5 business days after payment has been received.

The processing time for made-to-order products is 2 weeks after payment has been received.

Custom orders and projects will have have an estimate for their processing agreed upon between the customer and The Bundle Bee Bindery.

Shipping

In-stock items will be shipped within 3-5 business days after payment has been received. If for some reason this cannot be done, we will contact you and let you know.

Items are shipped in a flat-rate Canada Post box and include tracking, tracking number will be emailed to the customer. Standard shipping is $19.99.

There are some items which can be shipped via untracked lettermail or oversized lettermail. See product descriptions for these items. The cost for shipping for these items is $5.99.

Please note that if multiple “lettermail” items are purchased, they will most likely be sent via standard shipping for $19.99 due to Canada Post’s limitations on size and weight for lettermail items.

The cost of shipping is subject to change depending on the weight and size of the parcel.

Please note that The Bundle Bee Bindery is only shipping to Canadian customers at this time.

If your package does not arrive, please contact us and we will do our best to rectify the situation. However, please note that we do not consider a parcel “lost” until it has been a full 30 days from the date of shipping, and we will not replace the item sooner than this.

We do not accept responsibility for any issues with customs, taxes, extra costs, or refusals. Any extra charges associated with shipping will be the customer’s responsibility.

Payment

Payment is currently only accepted through Interac e-transfer or cash for in-person pick-up orders.

Customers will be sent an email order confirmation and invoice with instructions on how and where to send the e-transfer.

No order will be processed or shipped until full payment is received.

Custom orders/projects have a 50% payment deposit and 50% payment due upon project completion.

Refunds and Exchanges

We offer a 14 day refund for return policy. If you are unhappy with your purchase for any reason, please contact us within 14 days of receiving it.

Please note we do not accept returns or refunds on custom orders and projects. All custom orders and projects are final sale.

We want you to be happy with your order, and we will do whatever we can to work with you to sort out any issues.

Return the item in its original, undamaged condition, and we will refund the price of the order upon receiving it back (excluding custom orders/projects). We cannot refund the original shipping costs.

We cannot accept responsibility for repaying postage and handling charges. The customer is responsible for return shipping and handling costs.

Additional Policies

Please keep in mind that all items in our shop are completely handmade, and therefore some small imperfections may be present. We like to think of these small imperfections as part of what makes each handmade item personal and unique.

The materials used to create the items in our shop are often second-hand, thrifted, or in some way repurposed. The customer accepts that the nature of these materials means there may be blemishes, signs of age, or wear and other imperfections which are not the fault of the makers of the items in our shop.

Not all pictures on the shop are pictures of the exact item the customer purchases. There may be some differences between the product photos and the item purchased in products like necklaces, keychains, pocket journals, vintage book page bundles, and made-to-order products. See individual product listings for more information.

Frequently Asked Questions

  • We make all kinds of journals with a special emphasis on using repurposed and thrifted materials! There’s a lot of ways you can customize exactly what you are looking for.

    We offer lined, dotted, or blank pages for the inside of the journal. 

    We do softcover or hardcover journals. 

    We specialize in closed spine bindings, but also can do open spine bindings. We currently create journals up to 8”x5” and down to 4.5”x2.75” offering you plenty of options to choose the perfect size for your journal!

    Whether you’re looking for a journal for writing in, a sketchbook for painting in, or a notebook to jot down notes, we have something for you!

    Looking for something with a little extra personalization? We offer custom journal requests if you have something specific in mind such as a foil design, letter-stamped name, or specific cover material.

  • Yes! We love doing custom orders! If you have a special project in mind, we would love to connect and chat about whether it is something we can create for you!

    Whether a custom planner, a unique journal layout, or a special edition binding of an existing piece of writing (like a novel or a memoir), we would love to work together on a custom project with you!

    Once you have created a custom order request from this form, we will communicate back and forth via email to figure out details and work out a quote for the price and project timeline. If there are materials that need to be shipped to our bindery, those associated costs  will be the responsibility of the client. 

    Typically, custom projects take a couple of weeks to complete after all the details have been discussed, and the quote has been issued.

  • The short answer is yes! The longer answer is it depends on the required repair.

    Although adjacent to bookbinding, book repair/restoration/conservation are each unique areas of expertise requiring specialized tools and training. 

    Chiante, our bookbinder, started her bookbinding journey by working in an academic library bindery for six years where she was responsible for repairing library materials on a regular basis. She knows which repairs are beyond her skillset and the tools and materials we have available to us at the Bundle Bee Bindery.

    That said, if we feel we can confidently repair a book you bring to us, we will be happy to work out a quote and timeline for you! 

    If we do not feel as though we can confidently handle the repair, we are happy to recommend you to another bookbinder in Canada who we think may be able to help.

  • There are a few common repairs that we see regularly. 

    A basic repair might include re-attaching some pages that have come loose, or doing some basic repairs to the frayed edges of a cover, fixing the spine of the cover that has lifted or come away from the binding.

    A more involved repair might include re-enforcing where the textblock connects with the cover (this is called the hinges of the book). This may include replacing the endpages altogether, or re-gluing the endpages to the hinges. 

    A complex repair may include work on the spine of the textblock, such as  removing old glue and adding new glue and super (a special woven fabric designed to stabilize the spine). This may also mean repairing the cover or creating a new one altogether. 

    If you have a book, bible, or journal you are hoping to get repaired, please fill out this form, including pictures where possible. From there, we will communicate with you via email to determine if we are able to repair the book, or what our recommendations for repair may include at which point we will also provide a free quote on the cost to repair that book.

    Generally, we are able to complete repairs in around two weeks, but we will confirm or extend this depending on the repair needed.

  • At the Bundle Bee Bindery, we emphasize using sustainable and repurposed materials.

    All our leather journals are made using thrifted leather materials, such as old leather coats and purses. We love the character of these materials and how we can give a new life to them once they have been worn out as clothing.

    Another staple material we use is old book covers. Having collected many withdrawn library books that were doomed for the dumpster while working at her library job, Chiante decided that these covers could be used again, in a new way for journal covers! Using old book covers for new journals gives those books a chance to be loved and used once again. 

    The pages from the books are sold in bundles for junk journalers and scrapbookers, or turned into pulp for paper making.

    In addition to these materials, we love using our materials to their fullest extent. As such, you will see some bookish products in our shop made using the scraps and leftovers produced during the bookbinding process. Our most popular products made from leftovers are our mini book necklaces or our mini book ornaments.

  • At this time, the Bundle Bee Bindery exclusively sells and ships in Canada.

  • Some of our items are ready-made and in stock. These will be shipped within 3-5 business days.

    Items that are made-to-order have a processing time of two weeks. 

    Custom orders typically have a two week processing time, but that will be clarified when you receive your quote.

    Once shipped, your order should arrive within 8-10 days as per Canada Post guidelines. Any delays in shipping are beyond our control and we thank you for your patience in receiving your order.

  • Yes, we are happy to provide a quote for bulk or wholesale orders. Please send us an email: hello@thebundlebeebindery.com to connect more about our bulk options.

  • We offer a 14 day refund for return policy. If you are unhappy with your purchase for any reason, please contact us within 14 days of receiving it.

    Please note we do not accept returns or refunds on custom orders and projects. All custom orders and projects are final sale.

    If you receive your item and are not satisfied with it, please contact us and we will do our best to make it right for you.

Inquire About a Custom Order