Policies
Processing
In-stock items will be processed within 3-5 business days after payment has been received.
The processing time for made-to-order products is 2 weeks after payment has been received.
Custom orders and projects will have have an estimate for their processing agreed upon between the customer and The Bundle Bee Bindery.
Payment
Payment is currently only accepted through Interac e-transfer or cash for in-person pick-up orders.
Customers will be sent an email order confirmation and invoice with instructions on how and where to send the e-transfer.
No order will be processed or shipped until full payment is received.
Custom orders/projects have a 50% payment deposit and 50% payment due upon project completion.
Shipping
In-stock items will be shipped within 3-5 business days after payment has been received. If for some reason this cannot be done, we will contact you and let you know.
Items are shipped in a flat-rate Canada Post box and include tracking, tracking number will be emailed to the customer. Standard shipping is $19.99.
There are some items which can be shipped via untracked lettermail or oversized lettermail. See product descriptions for these items. The cost for shipping for these items is $5.99.
Please note that if multiple “lettermail” items are purchased, they will most likely be sent via standard shipping for $19.99 due to Canada Post’s limitations on size and weight for lettermail items.
The cost of shipping is subject to change depending on the weight and size of the parcel.
Please note that The Bundle Bee Bindery is only shipping to Canadian customers at this time.
If your package does not arrive, please contact us and we will do our best to rectify the situation. However, please note that we do not consider a parcel “lost” until it has been a full 30 days from the date of shipping, and we will not replace the item sooner than this.
We do not accept responsibility for any issues with customs, taxes, extra costs, or refusals. Any extra charges associated with shipping will be the customer’s responsibility.
Refunds and Exchanges
We offer a 14 day refund for return policy. If you are unhappy with your purchase for any reason, please contact us within 14 days of receiving it.
Please note we do not accept returns or refunds on custom orders and projects. All custom orders and projects are final sale.
We want you to be happy with your order, and we will do whatever we can to work with you to sort out any issues.
Return the item in its original, undamaged condition, and we will refund the price of the order upon receiving it back (excluding custom orders/projects). We cannot refund the original shipping costs.
We cannot accept responsibility for repaying postage and handling charges. The customer is responsible for return shipping and handling costs.
Additional Policies
Please keep in mind that all items in our shop are completely handmade, and therefore some small imperfections may be present. We like to think of these small imperfections as part of what makes each handmade item personal and unique.
The materials used to create the items in our shop are often second-hand, thrifted, or in some way repurposed. The customer accepts that the nature of these materials means there may be blemishes, signs of age, or wear and other imperfections which are not the fault of the makers of the items in our shop.
Not all pictures on the shop are pictures of the exact item the customer purchases. There may be some differences between the product photos and the item purchased in products like necklaces, keychains, pocket journals, vintage book page bundles, and made-to-order products. See individual product listings for more information.
Privacy Policy
Effective Date: September 3, 2024
At The Bundle Bee Bindery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
Information We Collect
We may collect personal information that you provide directly to us when you:
Create an account
Place an order
Subscribe to our newsletter
Contact us for inquiries or support
The types of information we may collect include, but are not limited to, your name, email address, phone number, billing address, and shipping information.
Use of Your Information
We may use the information we collect in the following ways:
To process and fulfil your orders
To communicate with you regarding your account and orders
To send you marketing communications, updates, and promotions (you may opt out at any time)
To improve our website and services
To respond to your inquiries and provide customer support
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:
Service Providers: We may share your information with service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. All sensitive information you supply is maintained on secure networks and is only accessible by a limited number of personnel who have special access rights to such systems.
Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of your personal information if it is inaccurate or incomplete
Request deletion of your personal information, subject to certain exceptions
Withdraw consent for processing your personal information at any time
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
The Bundle Bee Bindery
info@thebundlebeebindery.com
By using our services, you consent to the terms of this Privacy Policy. Thank you for trusting The Bundle Bee Bindery with your information.